Phone-Based Customer Service - CPD Course
7-in-1 Bundle | CPD Accredited | Interactive Learning Materials | Free PDF Certificate | Tutor Support | Lifetime Access
Cambridge Open Academy
Summary
- Certificate of Completion (PDF) - Free
- Certificate of Completion (Hard Copy) - £9.99
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
**7 in 1 Phone-Based Customer Service - CPD Course bundle**
Did you know that exceptional customer service can increase customer satisfaction by 20%? In our Phone-Based Customer Service CPD Course, delve into the essentials of providing unparalleled support over the phone. From mastering the art of customer relationship management to deftly handling complaints, this course equips you with theoretical insights crucial for excelling in the dynamic realm of customer service.
Learning Outcomes:
- Understand the fundamental principles of customer service and its pivotal role in business success.
- Identify and cultivate the key characteristics that contribute to delivering exceptional phone-based customer service.
- Explore effective strategies for managing customer relationships and fostering customer loyalty.
- Develop skills in addressing and resolving customer complaints with finesse and professionalism.
- Gain insights into the importance of customer due diligence and its impact on maintaining trust.
- Hone your problem-solving abilities specifically tailored for phone-based interactions.
- Apply theoretical knowledge to enhance overall customer service practices.
This Phone-Based Customer Service - CPD Course bundle Consists of the Following Courses:
- » Course 1: Phone-Based Customer Service
- » Course 2: Business Law
- » Course 3: Marketing
- » Course 4: Mastering Customer Insights
- » Course 5: Customer Relationship Management (CRM)
- » Course 6: Retail Management Training
- » Course 7: Supply Chain Management for Different Retail Formats
CPD
Course media
Description
Embark on a journey through the intricacies of customer service with our Phone-Based Customer Service CPD Course. Uncover the foundations of excellent service in Chapter 1, progressing to the nuanced art of complaint resolution in Chapter 4. Dive into customer due diligence in Chapter 5, ensuring you understand the vital role it plays in establishing and maintaining trust. With engaging theoretical content, this course offers a comprehensive exploration of the theoretical aspects crucial for excelling in phone-based customer service.
Elevate your skills, boost your professional profile, and become an indispensable asset in the customer service landscape. Enrol now and gain the theoretical insights needed to thrive in the competitive world of customer service.
Course Curriculum:
- Module 01: Introduction to Customer Service
- Module 02: What’s Different about Good Customer Service?
- Module 03: Customer Relationship Management
- Module 04: Customer Service Communication Strategies
- Module 05: Aspects of Phone Etiquette
- Module 06: Building Rapport Over the Phone
- Module 07: Inbound and Outbound Calls
- Module 08: Active Listening and Managing Tough Callers
- Module 09: Managing Interoffice Calls and Voicemail
- Module 10: Problem Solving over the Phone
- Module 11: Intra Organisation Dealings
- Module 12: Measuring Customer Service
Who is this course for?
- Customer service professionals seeking to deepen their theoretical understanding.
- Individuals aspiring to enter the field of customer service.
- Managers aiming to enhance their team's customer service knowledge.
- Business owners committed to delivering exceptional phone-based customer experiences.
Career path
- Entry-level Customer Service Representative: £18,000 - £22,000 per year
- Customer Service Advisor: £22,000 - £26,000 per year
- Senior Customer Service Representative: £26,000 - £32,000 per year
- Customer Service Manager: £32,000 - £40,000 per year
- Customer Experience Manager: £40,000 - £50,000 per year
- Director of Customer Service: £50,000 and above per year
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Certificates
Certificate of Completion (PDF)
Digital certificate - Included
After completing this Phone-Based Customer Service - CPD Course bundle, you will be eligible for CPD certified certificates from Cambridge Open Academy.
For Customer Care, you will get CPD Certification Service (CPD UK)- accredited certificate, and for the other courses, you will get CPD Quality Standards (CPD QS) accredited certificates from Cambridge Open Academy.
Certificate of Completion (Hard Copy)
Hard copy certificate - £9.99
Note: Delivery of hardcopy certificate is free within the United Kingdom. However, to obtain a hardcopy certificate, international students have to pay £19.99 for the shipment to their designated address.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
